At Karmapex LLC, we value customer satisfaction. If you’re not satisfied with your purchase, we offer the following refund terms to assist you in requesting a refund.
- Refund Request Requirements
Refund Period: You may request a refund within 30 days of receiving your item.
Item Condition: Items must be unused, well-packaged, and retain their original tags and instructions. We cannot accept refunds for used items. - Refund Request Procedures
Contacting Customer Service: Please contact our Customer Service team via email (rene@karmapex.shop) or phone (+1 817-747-1508) to discuss your refund request.
Information: Please provide your order number, purchase date, and the name and reason for your refund.
Returning Items: After receiving confirmation of your refund request, please return the item to the designated address as instructed. You are responsible for return shipping costs. We recommend using a tracked shipping method to ensure the safe return of your item. - Refund Processing
Refund Time: Once we receive and inspect the returned merchandise, the refund will be processed within 5-7 business days. Refunds will be made via the original payment method, and the exact time it takes will depend on your bank or payment method.
If a refund is not possible: We reserve the right to deny a refund request if the item is misused, damaged, or ineligible for a refund. - Exclusions
Some items may not be eligible for a refund. Please carefully read the product description before purchasing to confirm this information.
If you have any questions or require further information regarding refunds, please feel free to contact our customer service team. We look forward to providing you with a satisfactory solution. Thank you for choosing Karmapex LLC!